These Terms of Service (“Terms”) govern your use of the Jointt mobile application, the website at www.jointt.pk, and related services (collectively, the “Service”) provided by Jointt (Private) Limited (“Jointt”, “we”, “us”), a company incorporated in Pakistan under registration number 0336117, NTN J015187. By creating an account, placing an order, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy, Delivery Policy and Returns & Exchange Policy, each of which forms part of these Terms. If you do not agree, please do not use the Service.
You must be at least 18 years old and legally capable of entering into binding contracts under Pakistani law to use Jointt. By using the Service, you represent and warrant that you meet these requirements, and that you are ordering for your own or your household's personal use and not for resale.
To place orders you need an account, which we verify by a one-time password (OTP) sent to your mobile number. You agree to give us accurate information, to keep it up to date, and to hold only one account. You are responsible for everything done through your account and for keeping your phone and login OTPs private — never share a login or delivery OTP with anyone claiming to be from Jointt; our staff and riders will never ask for your login OTP. Tell us immediately at care@jointt.pk if you think your account has been used without your permission.
Jointt is an on-demand marketplace that connects shoppers with authorised corporate brand partners (“Brand Partners”) in Pakistan, and delivers their goods using riders arranged by Jointt. We offer the following delivery modes:
The goods you order are sold to you by the Brand Partner named on your invoice, and payment for the goods is settled to that Brand Partner. Jointt operates the platform, arranges delivery, takes payment on the Brand Partner's behalf, and is your single point of contact for every order: you raise any claim about pricing, delivery, or the goods with Jointt, and we resolve it with the Brand Partner for you under section 7. Brand Partners and riders are independent businesses, not employees or agents of Jointt, except that Jointt is responsible for the delivery service it arranges.
Product descriptions, images, availability and prices are supplied by Brand Partners and are subject to change. We check them but cannot guarantee that every listing is free of errors — see section 8.
Placing an order is an offer to buy, which is accepted when we confirm the order has been accepted by the store. Until then we or the Brand Partner may decline it — for example because an item is out of stock, the address is outside our delivery area, or the order cannot be verified. Prices are displayed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.
Every order uses a secure 4-digit One-Time Password (OTP) to verify rider handover at pickup and delivery. Share it only with the rider assigned to your order, and only once the parcel is in your hands. An order confirmed with your OTP is treated as delivered and accepted; Jointt is not liable for orders lost because the OTP was given to someone other than the assigned rider.
Delivery areas, timings, charges, failed-delivery rules and address changes are set out in our Delivery Policy. Delivery times are estimates, and may be extended by weather, traffic, public holidays or stock checks — where that happens we contact you on the number attached to the order.
Problems with a delivered order must be reported within 24 hours of delivery. Approved claims are resolved by exchange or replacement of the item; we do not issue cash or card refunds on delivered orders, and we do not accept change-of-mind returns. Where an order is cancelled before dispatch, cannot be delivered, or is cancelled by us because the item is unavailable or mispriced, any amount already paid is returned to your original payment method within 5 to 7 working days. The full rules — what can and cannot be exchanged, the condition an item must be in, how to raise a claim, and the cancellation windows — are set out in our Returns & Exchange Policy, which forms part of these Terms.
The total you pay — item prices, delivery and the platform fee — is itemised at checkout before you confirm, and we add no charge that is not shown on that screen. We will never charge you more than the price you confirmed without asking you first.
Prices and promotions can change at any time before you place an order, and the price in your cart is the current product-page price, not a reserved price. Very occasionally an item may be listed at a clearly incorrect price because of a system or human error. Where that happens we are not obliged to supply at the wrong price: we will contact you, and you may either confirm the order at the correct price or cancel it for a full return of anything you have paid. Where a “was” or strike-through price is shown, it is the Brand Partner's regular price for that item as supplied to us.
If you do not recognise a charge, or believe you have been charged incorrectly, contact us first at care@jointt.pk or +92 336 9999550 — most billing questions are resolved the same day, and far faster than a bank dispute. Nothing in these Terms removes your right to raise a dispute with your card issuer or bank.
Where a chargeback is raised, we will provide the payment provider with the order record, delivery confirmation and OTP handover evidence. We may suspend an account while a dispute is being investigated, and we may recover from you any amount charged back on an order that was in fact delivered and accepted.
You agree that we may send you service messages about your account and orders — login and delivery OTPs, order updates, rider tracking links, refund notices and changes to these Terms — by SMS, WhatsApp, email, phone call or push notification, and that a message sent to the contact details on your account counts as received by you. Marketing messages are sent only with your consent, and you can withdraw it at any time as explained in our Privacy Policy. You must keep a working phone number on your account so that riders can reach you.
Jointt lists only mainstream retail goods sourced from authorised Brand Partners — fashion, beauty and fragrance, electronics, eyewear, toys, books, small appliances and supplements. We do not list, sell, or accept orders for:
Supplements listed on Jointt are ordinary consumer products, not medicines. Nothing on this site is medical advice — read the label and consult a qualified professional before use.
When using Jointt you agree not to:
When you send us photos, messages, or other content — for example to support an exchange claim or in a support chat — you keep ownership of it, and you give Jointt permission to store, copy and share it with the Brand Partner, rider or payment provider concerned, to the extent needed to resolve your order, claim or dispute. You confirm that you have the right to send us that content and that it does not infringe anyone else's rights.
You may close your account at any time from Settings or through our account deletion page. We may suspend or close an account where these Terms are breached, where we reasonably suspect fraud, payment abuse or promo abuse, where COD orders are repeatedly refused, or where the law requires it. We will tell you the reason unless doing so would prejudice an investigation or breach the law. Suspension does not affect orders already paid for and in transit, and does not remove your right to complain or to money owed to you for undelivered goods.
The Jointt name, logo, app, site design, text, video content and software are owned by Jointt (Private) Limited or its licensors. Product names, brand names and product images belong to their respective owners and are used to describe the goods we sell. We grant you a personal, non-transferable licence to use the app and website to browse and buy; you may not copy, modify, reverse-engineer, reproduce or republish any part of the Service for commercial purposes without our written permission. If you believe content on Jointt infringes your intellectual property, write to legal@jointt.pk with details of the work, the listing, and your contact information.
We take responsibility for delivering the order you paid for, in the condition described. Where we get that wrong, our liability to you is limited to the value of the order concerned, and we make good under section 7.
We are not liable for indirect or consequential loss — for example lost profits or lost opportunity — or for delays caused by events outside our reasonable control, including severe weather, strikes, civil unrest, network or power failures, and government restrictions. Where such an event prevents delivery, we will contact you and return anything you have paid for the undelivered order. We do not guarantee that the app or website will be available without interruption, and we may suspend it for maintenance.
Nothing in these Terms limits any liability that cannot lawfully be limited — including for death, personal injury or fraud — or affects your statutory rights as a consumer under the laws of Pakistan.
If you break these Terms or the law when using the Service — for example by using someone else's payment method, providing false information, or abusing a rider — you agree to compensate Jointt for any loss, cost or claim we reasonably suffer as a direct result. This does not apply to loss caused by our own breach or negligence.
The Service relies on third-party services such as the Bank Alfalah payment gateway, Google Maps, WhatsApp, and the Apple App Store and Google Play. Their own terms apply when you use them, and we are not responsible for their content or availability. Links to Brand Partners' or other websites are provided for convenience and do not mean we endorse them.
If something has gone wrong, contact support first on +92 336 9999550 or care@jointt.pk with your order number. If you are not satisfied with the answer, ask for it to be escalated, or write to legal@jointt.pk. We aim to acknowledge complaints within 3 working days and resolve them within 30 days.
We may update these Terms as our service changes. The “last updated” date at the top of the page always reflects the current version, and the Terms that apply to an order are the ones published when you placed it. Where a change materially affects your rights, we will tell you in the app, by email or by WhatsApp before it takes effect; continuing to use the Service after that date means you accept the new Terms.
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Karachi, without prejudice to your right to bring a claim before a consumer protection forum with jurisdiction where you live.
Our legal team is happy to assist you with any questions regarding our on-demand marketplace terms.