Delete Your Account & Data

Option 1 — Delete it yourself

The fastest way is to delete your account directly from your signed-in account. The steps are identical in the Jointt app and on the website:

1. 1Sign in to your Jointt account.
2. 2Go to My Account → Settings.
3. 3Scroll to the “Danger zone” section and tap “Delete account”.
4. 4Confirm with the 6-digit OTP code we send to your registered phone number.

Option 2 — Request by email

Can't sign in, or no longer have access to your registered phone? Send us a deletion request and our privacy team will verify your identity and erase your data. Email privacy@jointt.pk from the email address on your account, including your registered phone number.

What we delete

When your request is completed, we permanently remove the personal data linked to your account, including:

• Your profile details — name, email address and phone number
• Saved delivery addresses and location data
• Active shopping carts and wishlist items
• J.Points balance and stored payment instruments
• Browsing history and personalization / recommendation data
• Notification preferences and saved device sessions

What we keep, and for how long

We are legally required to retain certain transaction records — such as invoices, payment receipts and order history — to comply with Pakistani tax, accounting, anti-fraud and consumer-protection laws. These records are retained for the legally mandated period (up to 6 years) and are de-identified from your profile where possible, then permanently deleted.

How long it takes

In-app deletions are processed immediately — your account is disabled and your personal data is queued for erasure right away. Email requests are actioned within 48 hours and fully completed within 30 days. Deletion is permanent and cannot be undone.